Privacy policy

1.Who processes your data

The controller of the personal data you give us is the seller running the PrimeBeef online store (“we”):

2.What data we collect and why

We only process the data you give us yourself, and only for the purpose you gave it for:

• Orders — your name, phone, email, delivery address or branch, the items and your comment: to accept and deliver the order and keep you posted on its status.
• Enquiries — your name, a contact for the reply and your message when you call us or write to us by email or on Instagram: to answer you.
• Technical data — the IP address and the browser and device type your browser sends when you open the site: to keep the site running and protected from attacks.

We do not receive or store payment card details, we do not sell personal data and we do not use it for advertising. The site has no analytics or ad trackers.

3.Legal grounds

We process data on the grounds set out in the Law of Ukraine “On Personal Data Protection”:

• entering into and performing a sales contract you are a party to — for orders and delivery;
• your consent — to answer your enquiries and for any other purpose we will ask your consent for separately;
• our legal obligations — in particular for accounting and tax reporting.

4.Who we share data with

We only share data with those we need to fulfil your order or run the site, and only as much as they need:

• carriers — Nova Poshta LLC or the taxi service delivering in Kyiv: your name, phone and address or branch;
• the payment provider — when you pay online; you enter your card details on the provider’s page and we never receive them;
• Cloudflare, Inc. — hosting and protection of the site; technical data may be processed on servers outside Ukraine;
• messaging services — the email service and Telegram we use to send your order confirmation and to get notified of new orders;
• public authorities — only when lawfully required.

If you message us on Instagram, Meta Platforms also processes your messages under its own privacy policy.

5.How long we keep data

We keep order data for as long as we need it to fulfil the order and handle any claims, and for the periods required by accounting and tax law. We keep correspondence for as long as we need it to answer you. After that, we delete or anonymise the data.

6.Your rights

Under Article 8 of the Law of Ukraine “On Personal Data Protection”, you have the right to:

• know what data of yours we process, why, where it came from and who we share it with;
• access your data;
• have inaccurate data corrected, or data deleted if it is processed unlawfully or no longer needed;
• object to processing and withdraw your consent at any time — this does not affect processing carried out before the withdrawal;
• complain to the Ukrainian Parliament Commissioner for Human Rights or to a court.

To exercise these rights, write to us or call — our contacts are below. We will reply within the time limits set by law.

7.How we protect data

The site only transfers data over a secure connection (HTTPS). Order data is only accessible to staff who need it for their work.

8.Children

The site is intended for adults, and we do not knowingly collect children’s data. If you believe a child has given us their data, write to us and we will delete it.

9.Cookies

Which cookies the site sets and how to manage them is described in a separate document.

10.Changes to this policy

We update this policy when the data we collect, the purposes or the recipients change. The current version is always published on this page, with its date at the top.

11.Contacts

For questions about this document, contact us: